How to find out the percentage and time of delays caused by couriers

You must be logged in as a Reports & Analytics Dashboard user to view the percentage of the various reasons for the delays.

Scroll down to the On-time vs. Late circular diagram and select the desired date range. Wait a second for the data to calculate and review the On-time vs. Late diagram. You can click on the red segment to see the percentages of Kitchen Delays caused by couriers missing the Delivery by time and the turquoise segment to see the Kitchen & Delivery Delays caused both by couriers and kitchen staff 

You can hover your mouse cursor inside the circular diagram to find out the actual number of orders for each reason instead of percentage. Also, if you have multiple brands/domains, you can click the appropriate segment on the Brand Share circular diagram to find out the On-time vs. Late percentage of that particular brand’s orders.